The Task Force operates a telephone assistance hotline from 9 a.m. to 5 p.m., Monday to Friday: 212 962 4795. During the hotline hours, the staff and volunteers provide information regarding enforcement of housing code violations and other landlord/tenant issues to New York City residents, community based organizations, and other service providers.

You can also call our hotline if you need help paying back rent IF you: 1) experienced an unexpected event or emergency (i.e. death in the family, serious medical illness, loss of job, reduction in hours at work) and 2) you can afford your apartment (i.e. if your income is lower than your rent, generally speaking you cannot afford your apartment - there are exceptions, though, so please call). City-Wide does not provide financial help -- we will refer you to a charitable organization if you meet the criteria.

You can also contact our central office between 9:00 a.m. and 5:00 p.m. at (212) 962-4795 or by fax at (212) 962-4799. In Queens please call (718) 657-0599.

In partnership with the United Way, the Task Force also provides referrals to community organizations that provide FEMA and other financial assistance to tenants who owe back rent and have been sued by their landlord.